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होटल जानकारी पर वापस

उत्कृष्ट 8.7
1039 समीक्षा पर आधारित

हाल ही की ग्राहक टिप्पणियाँ

यात्री प्रकार चुनें
उत्कृष्ट



1040 समीक्षाओं में से
  • होटल की स्थिति/साफ-सफाई 8.9
  • सुविधाएं 8.9
  • स्थान: 8.7
  • कमरे में आराम/मानक 9.0
  • स्टाफ का प्रदर्शन 8.9
  • पैसे का मूल्य 8.7
  • खाना/भोजन 8.2

Sri J.
सिंगापुर
16 सितम्बर 2013
Just okay.
The bed was ridiculously comfortble!
Strange place. We didn't get any welcome drinks or fruit baskets but were asked to upgrade to Executive Suite for an earlier check-in (even though our booking states "Room Type: Executive Suite"). There was no such thing as a 3PM late checkout either.

Michael L.
संयुक्त राज्य अमेरिका
15 सितम्बर 2013
The staff were extremely professional & courteous
The room, the staff and the gorgeous courtyard
My wife and I stayed here for our 10th wedding anniversary and couldn't have been more pleased with the entire stay. The staff truly went out of their way to fulfill any and all special requests that I made for our special day. Upon finding out that it was our 10th anniversary, they upgraded us to a suite; very nice touch. The grounds are meticulously maintained and fairly stunning. Our room overlooked a simple but beautiful garden area overlooking the presidential suite grounds. It was a decent walk from reception but well worth it. The only detraction would have been the quality of one meal that I experienced. I ordered a vegetable curry through room service, and it simply couldn't be called curry and didn't come with a few of the accoutrements that were stated on the menu. In all fairness, the staff did their best to accommodate me, however it returned slightly worse than the first go around. Certainly not a deal killer but needs some managerial attention. Our other food service experiences were satisfactory. Overall, I would highly recommend this hotel for any traveler to the city of sharks and crocodiles that is Surabaya.

Kesavan J.
भारत
13 सितम्बर 2013
Expensive Business hotel
Location, Very Large Rooms, Clean
The Suit room is huge and has very large bath room. Very clean and comfortable bed and good aircon. Drawback is view, nothing but opposite rooms and garden in between. Our bathtub overflow cant drain, and water on everywhere, called room service, no response. They have free shuttle to shopping mall, we booked after breakfast for evening trip, but waited 45 min, the reception has no idea, but later they arranged. Waste of time for just saving 25k Rp. Overall, good and comfortable and very quite environment. But crossing the road is very difficult, need to walk long way.

utami S.
फ्रांस
12 सितम्बर 2013
Grand ol' hotel
The grand and vintage ambience, beautiful gardens, big rooms
Loved the hotel's old charm. And its grandiose state. it is nice to see that they have been able to maintain it and not let it fall into disarray even after all these years without the Mandarin flag. The rooms are perfectly clean and well maintained. Would avoid having a wedding on Saturday AM in the gardens as this disturbs the hotel guests. The food is pretty bad, both the western and the Indonesian. And the phones need to be changed, they smell.

utami S.
फ्रांस
12 सितम्बर 2013
Luxury, old style
Grand vintage feel, big rooms, beautiful gardens
Loved the hotel's old charm. And its grandiose state. it is nice to see that they have been able to maintain it and not let it fall into disarray even after all these years without the Mandarin flag. The rooms are perfectly clean and well maintained. Would avoid having a wedding on Saturday AM in the gardens as this disturbs the hotel guests. The food is pretty bad, both the western and the Indonesian. And the phones need to be changed, they smell. And the hot water maker was broken.

Andreas V.
जर्मनी
11 सितम्बर 2013
a pleasant relaxing stay
the colonial building, the helpfulness of the hotel staff, the nice garden arrangement

Heesook L.
दक्षिण कोरिया
09 सितम्बर 2013
Nostalgic, back to the glorious past
Charming envrionment, Spacious Room, Wonderfully attentive Staff
Lovely environment with wonderful history alive at every corner of the hotel. The gardens are supervely maintained and most of all, the ever so attentive staff members are a delight.

Stephanie B.
संयुक्त राज्य अमेरिका
08 सितम्बर 2013
Historical hotel in the heart of Surabaya
Clean room, beautiful gardens, internet available
My stay was very nice. I booked at short notice and my room was ready on arrival. Fast check-in, friendly staff and a good breakfast. Would stay here again.

Tzu-Lan, K.
ताइवान
01 सितम्बर 2013
The room is very comfortable
The bed is very comfortable, the staff is very friendly, the atmosphere is very relaxing
The carpet in the room was not clean, I got 15 bugbites all over my legs after I showered, and I requested to change a room. Fromt dest helped me to change the room, however, the new room's carpet still not very clean. Obviously, they need to replace new carpet in all rooms. otherwise, I dont see any 5 star hotel quality.

CHEN N.
मलेशिया
01 सितम्बर 2013
Hidden Gem in Surabaya
It's a historical building with garden surround, you may not know from the outside, but it's a different world for inside.
Comfortable bed, nice garden view with old trees planted. Free Wifi; but each password only allow access of one device, kind of troublesome. Go Jacuzzi in the morning, you can own the entire tub. Breakfast with variety of choices, just lack of my favorite - yogurt. Overall, it's a good hotel with attentive staff all around.