Hotel New Otani Osaka

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578

Highlights

Ideal location

- Walking access to Osaka Castle and nearby train lines makes the locati...

Could not have a better location in Osaka either.
Great view

- Direct river and Osaka Castle views earn frequent praise—guests descri...

Paid a bit more for the castle view but no regrets!
Excellent room comfort & quality

- Rooms often feel spacious and comfortable in many reviews, with severa...

The room was very nice, and everything felt luxurious.
Sparkling clean

- Rooms are often described as clean and well maintained, with several g...

It’s a clean lovely space.
Top value

- Some guests find the price justified and describe the stay as 'expensi...

We got way more than what we paid for.

Facilities

Free Wi-Fi

Car park

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

Massage

About us

Hotel New Otani Osaka offers stunning Osaka Castle views, a rooftop bar, and serene Japanese gardens. With an indoor pool, tennis courts, and 14 dining options, it ensures a perfect blend of relaxation and activity for two travelers. Located in the Osaka Castle & Kyobashi area, Hotel New Otani Osaka offers a prime spot blending historic charm and modern convenience. Steps from Osaka Castle and Park, it's ideal for exploring top landmarks. Rooms feature complimentary Wi-Fi, air conditioning, and safes, with select views of a garden, park, or river. Guests can enjoy in-room breakfast, a café, and an elegant bar for unwinding. Surrounded by vibrant dining and shopping, this hotel is perfect for two travelers seeking culture, comfort, and easy access to Osaka's rich heritage. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

Booked 15 times in 24h

Service 9.2
Cleanliness 9.1
Room comfort and quality 8.8
Facilities 8.7

Based on 10,214 verified reviews

Service score out of 10
Cleanliness score out of 10
Room comfort and quality score out of 10
Facilities score out of 10
Location score out of 10
Value for money score out of 10
  • "The service was excellent, and the place was clean and tidy."
  • "Nicest hotel I stayed at the whole month I've been in Japan."
  • "I loved its proximity to a subway station and osaka castle."
  • "Great location easy access to the local train line."
  • "Our room was very big with an Exception open view!"
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Nearest transportation options

Osakajo Koen Train Station is within 0.29 km

Osakajō-kōen Station is within 0.3 km

See map

8.7Excellent

Location rating score

Excellent location - 1.99 kilometers from city center
Exceptional for walking
More details on walking
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There are 41 places in walking distance!

Parking
Available
Walkable places
Osaka Business Park
190 m
Jo-Terrace Osaka
210 m
Osaka Castle
210 m
OBP Enkei Hall
260 m
Osakajo Koen Train Station
290 m
Popular landmarks
Osaka Castle Park
800 m
Minami (Namba)
3.3 km
Kuromon Market
3.8 km
Dotonbori
3.8 km
Shinsaibashi-Suji Shopping Street
3.9 km
Closest landmarks
Osaka Aqua-Liner Yodoyabashi pier
150 m
Australian Consulate General
230 m
Consulate General of the Republic of the Philippines
240 m
Osaka-jo Hall
300 m
Osaka Business Park Subway Station
330 m

Good to know

Value for money8.7
Distance to city center2 km
Location rating8.7
Nearest airportOsaka International Airport (ITM)
Distance to airport13.7 km

Rooms available at Hotel New Otani Osaka

Excellent
Room comfort & quality

8.8

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Based on 6091 reviews from verified travelers

Suite - Selected at Check-in Non Smoking
...
  • Room size: 60 m²/646 ft²
  • Park view
Enter dates to see prices
Superior Twin Non Smoking Town View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Twin Non Smoking Castle View
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  • Room size: 30 m²/323 ft²
  • Park view
  • 2 single beds
Enter dates to see prices
Deluxe Double Non Smoking Castle View
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  • Room size: 30 m²/323 ft²
  • Park view
  • 1 queen bed
Enter dates to see prices
Corner Suite for 4 Persons Non-Smoking
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  • Room size: 110 m²/1184 ft²
  • Garden view
  • 2 single beds & 2 single be...
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Economy Double Non Smoking Town View
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  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed
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Deluxe Triple Non Smoking Town View
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  • Room size: 40 m²/431 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Deluxe Single Non-Smoking
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  • Room size: 24 m²/258 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Superior Junior Suite Non Smoking Castle View
...
  • Room size: 60 m²/646 ft²
  • Park view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Superior Triple Non Smoking Castle View
...
  • Room size: 40 m²/431 ft²
  • Park view
  • 3 single beds
Enter dates to see prices

Frequently asked questions

Experience your holiday retreat the finest way with a beverage in your hand at Hotel New Otani Osaka's bar accessible right in front of your doorstep for whenever you need a drink or two.

Hotel New Otani Osaka has a total of 18 floors.

67.0% of our past customer reviews have given a positive review and comments about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Hotel New Otani Osaka down in the review section.

Past couple travelers that have stayed at this property have given Hotel New Otani Osaka an average rating of 8.8. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.

Hotel New Otani Osaka’s neighborhood is Osaka Castle & Kyobashi which comprises of popular restaurants such as Izakaya Toyo, Yappari Steak Kyobashi, and THE GARDEN ORIENTAL OSAKA.

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified periods may be charged an additional fee.

Wake up to a great buffet and continental breakfast at Hotel New Otani Osaka. Guests can enjoy breakfast offered with an additional charge of 3105 JPY for children and 5520 JPY for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Up to 30% off with Agoda Insider Deals!

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More about Hotel New Otani Osaka

More about Hotel New Otani Osaka

Experience Elegance at Hotel New Otani Osaka

Nestled just 2 kilometers from the vibrant heart of Osaka, Hotel New Otani Osaka offers a perfect blend of luxury, comfort, and convenience. Established in 1986 and meticulously renovated in 2019, this 5-star hotel stands as a testament to timeless elegance and modern sophistication. Whether you're arriving from the airport, which is approximately 50 minutes away, or exploring the city's bustling streets, the hotel provides an ideal retreat after a day of adventure. Boasting 525 beautifully appointed rooms, Hotel New Otani Osaka ensures a spacious and luxurious stay for all guests. Check-in begins at 3:00 PM, allowing you to settle in and unwind, while check-out is comfortably scheduled until 12:00 PM. Please note that the hotel maintains a strict child policy, and additional charges may apply for children staying on the premises. With its prime location, extensive amenities, and refined atmosphere, this hotel is the perfect choice for travelers seeking an exceptional stay in Osaka.

Unwind and Indulge at Hotel New Otani Osaka's Entertainment Facilities

Hotel New Otani Osaka offers a range of entertainment and relaxation options designed to enhance your stay. Guests can explore a variety of charming shops and a gift/souvenir shop, perfect for finding unique keepsakes and local treasures. For those seeking relaxation and rejuvenation, the hotel features a luxurious salon, massage services, and a soothing sauna, providing a tranquil escape from the bustling city. Additionally, the hotel boasts a beautifully maintained garden, offering a peaceful retreat where guests can enjoy nature's serenity amidst their busy itinerary. Whether you're looking to shop, unwind, or simply enjoy a moment of calm, Hotel New Otani Osaka's entertainment facilities cater to all your needs.

Premier Sports Facilities at Hotel New Otani Osaka

Experience the perfect blend of relaxation and activity at Hotel New Otani Osaka, where sports enthusiasts can enjoy well-maintained tennis courts set amidst serene surroundings. Whether you're a seasoned player or a casual tennis lover, our courts offer an ideal setting to hone your skills or simply have fun with friends and family. After an energetic match, unwind and refresh in the tranquil atmosphere that surrounds this outdoor facility. For those seeking to maintain their fitness routine, our modern fitness center provides state-of-the-art equipment and facilities. Please note that access to the fitness center is available for an additional charge, ensuring a premium workout experience. Whether you're looking to stay active during your stay or just want to squeeze in a quick workout, our sports amenities are designed to cater to your active lifestyle, making your visit both enjoyable and invigorating.

Exceptional Convenience Facilities at Hotel New Otani Osaka

Experience seamless comfort and convenience during your stay at Hotel New Otani Osaka, where a range of thoughtful facilities are at your fingertips. Take advantage of our reliable laundry and dry cleaning services to keep your wardrobe fresh and pristine, while our efficient room service ensures delicious meals are always just a call away. For added security, safety deposit boxes are available, allowing you to store your valuables with peace of mind. Our dedicated concierge team is always ready to assist with local recommendations and arrangements, enhancing your Osaka adventure. Stay connected effortlessly with complimentary Wi-Fi available throughout the hotel, including all guest rooms and public areas. For your convenience, luggage storage and daily housekeeping services help you maintain a comfortable and organized stay. Guests can also enjoy designated smoking areas, ensuring a pleasant environment for everyone. Whether you're here for business or leisure, Hotel New Otani Osaka’s comprehensive convenience facilities are designed to make your stay truly enjoyable and hassle-free.

Convenient Transport Facilities at Hotel New Otani Osaka

Hotel New Otani Osaka offers a range of excellent transport facilities to ensure a seamless stay for its guests. Travelers can take advantage of the convenient airport transfer service, making arrivals and departures effortless. For those arriving by car, the hotel provides an onsite car park with self-parking options available, along with clear car park charges to accommodate all needs. Guests can also utilize the hotel’s shuttle service for easy access to key locations around Osaka, enhancing their travel experience. In addition, the hotel offers reliable taxi services and car hire options, giving guests the flexibility to explore the vibrant city at their own pace. Whether you're arriving by taxi or renting a vehicle, the comprehensive transport facilities at Hotel New Otani Osaka are designed to provide comfort, convenience, and accessibility throughout your stay.

Luxurious Comfort and Modern Amenities at Hotel New Otani Osaka

Experience unparalleled comfort in the elegantly appointed rooms of Hotel New Otani Osaka, where every detail is designed to enhance your stay. Relax in a spacious environment featuring a separate living room, perfect for unwinding after a day of exploring the vibrant city. The rooms are equipped with modern amenities including air conditioning, blackout curtains for restful sleep, and plush linens and towels to ensure maximum comfort. Indulge in a variety of in-room entertainment options such as a television with satellite and cable channels, in-house movies, and a daily newspaper to keep you informed. For your convenience, the rooms offer a minibar, refrigerator, and complimentary bottled water, along with a coffee/tea maker and complimentary instant coffee and tea. Freshen up with the provided toiletries and hair dryer, while the included bathrobes add a touch of luxury. Whether you're here for business or leisure, Hotel New Otani Osaka provides a perfect blend of comfort and modern amenities to make your stay memorable.

Exquisite Dining Experiences at Hotel New Otani Osaka

Indulge in a diverse array of culinary delights at Hotel New Otani Osaka, where our inviting coffee shop offers a perfect spot to enjoy a freshly brewed coffee or a light snack throughout the day. For a more formal dining experience, our elegant restaurant serves an array of carefully crafted dishes, ensuring a memorable meal in a sophisticated setting. Guests can also enjoy the convenience of room service, allowing you to savor delicious meals in the comfort and privacy of your own room. Start your day with our hearty breakfast buffet, featuring a wide selection of international and local delicacies to energize your morning. For those seeking a quicker option, our continental breakfast provides a simple yet satisfying start to your day. Daily housekeeping ensures your stay remains comfortable and hassle-free, so you can focus on enjoying the exceptional dining options and the luxurious amenities that Hotel New Otani Osaka has to offer.

Explore a Wide Range of Comfortable Rooms at Hotel New Otani Osaka

Hotel New Otani Osaka offers an extensive selection of room types designed to cater to diverse guest preferences. From cozy Single Smoking Town View rooms to spacious Family Studios accommodating up to seven guests, each room promises a comfortable and memorable stay. Whether you're traveling solo, as a couple, or with family, you'll find options like the Economy Double Smoking Town View, Superior Double Non-Smoking Castle View, or the luxurious Suite for 3 persons, all crafted to suit your needs and preferences. Booking your stay through Agoda ensures you receive the best prices available, coupled with a hassle-free and straightforward booking experience. Enjoy peace of mind knowing that your preferred room type is secured at an unbeatable rate, allowing you to focus on planning your exciting adventures in Osaka. With easy access to special deals and a seamless reservation process, Agoda makes your stay at Hotel New Otani Osaka both convenient and cost-effective.

Discover the Historic Charm of Osaka Castle & Vibrant Kyobashi District

Just a short journey from Hotel New Otani Osaka, the iconic Osaka Castle stands as a majestic symbol of Japan’s rich history and resilience. Surrounded by lush parks and tranquil moats, this historic fortress offers breathtaking panoramic views from its observation decks and immerses visitors in the fascinating tales of samurai era. The castle’s beautifully preserved architecture and expansive grounds make it a must-visit destination for history enthusiasts and nature lovers alike. Nearby, the lively Kyobashi district buzzes with energy and modern charm. Known for its bustling shopping streets, gourmet eateries, and vibrant nightlife, Kyobashi provides a perfect contrast to the serenity of Osaka Castle. Explore local markets, indulge in delicious street food, or enjoy a relaxing stroll along the riverbanks. Whether you're seeking cultural insights or lively entertainment, Kyobashi offers a dynamic experience that captures the essence of Osaka’s urban spirit.

Seamless Journey from Osaka’s Airports to Hotel New Otani Osaka

Traveling from Kansai International Airport (KIX) to Hotel New Otani Osaka is a straightforward and comfortable journey. Upon arrival, you can choose to take the Limousine Bus service directly to the hotel, which offers a convenient and hassle-free option, especially if you have luggage. The bus ride takes approximately 50 minutes and provides scenic views of Osaka along the way. Alternatively, for a more flexible option, you can opt for a private taxi or ride-sharing service, which will take you directly to the hotel in about 45 minutes, depending on traffic. If you prefer to use public transportation, take the JR Kansai Airport Rapid Service to Osaka Station, then transfer to the Osaka Metro Tanimachi Line or the JR Loop Line to Morinomiya Station, which is a short walk from the hotel. This route offers a cost-effective and efficient way to reach your destination while exploring the city along the way. No matter which option you choose, your journey from Osaka’s airports to Hotel New Otani Osaka is designed to be smooth and convenient, ensuring you start your stay in this elegant hotel with ease and comfort.

Discover Iconic Landmarks Near Hotel New Otani Osaka

Situated in the vibrant heart of Osaka, Hotel New Otani Osaka offers convenient access to some of the city’s most renowned landmarks. Just a short journey away, Osaka Castle stands as a majestic symbol of Japan’s rich history, surrounded by the lush greenery of Osaka Castle Park, perfect for leisurely strolls and picnics. For those interested in cultural insights, the Osaka Museum of History provides captivating exhibits that trace the city’s fascinating past. Nearby parks such as Kemasakuranomiya Park and Morinomiya Piloti Hall offer serene outdoor spaces and engaging events, making the area ideal for both relaxation and exploration.

Convenient Public Transport Options Around Hotel New Otani Osaka

Hotel New Otani Osaka is perfectly situated amidst a network of accessible public transportation options, making it easy for guests to explore the vibrant city of Osaka. Nearby stations such as Kyōbashi Station and Osakajo Koen Train Station provide seamless rail connections to major city attractions and beyond. Whether you're heading to historical sites, shopping districts, or entertainment hubs, these stations offer quick and reliable access to your destinations. In addition, several subway stations including Temmabashi, Tanimachi 4-chome, Midoribashi, Osaka Business Park, and Shigino are within easy reach, offering extensive subway lines that traverse Osaka’s bustling neighborhoods. For scenic river views and leisurely strolls, Sakuranomiya Station is also nearby. With such a comprehensive array of transportation options, guests at Hotel New Otani Osaka can effortlessly navigate the city, ensuring a comfortable and convenient stay in this lively metropolis.

A Culinary Journey Around Hotel New Otani Osaka

Guests at Hotel New Otani Osaka are spoiled for choice with a diverse array of nearby dining options that promise to satisfy every palate. For authentic Japanese izakaya experience, Izakaya Toyo offers a lively atmosphere and delicious local dishes. Craving hearty noodles? Tokumasa Udon Morinomiya serves up freshly made udon in a cozy setting. For a taste of elegant international cuisine, THE GARDEN ORIENTAL OSAKA provides a luxurious dining environment. Steak lovers can indulge at Yappari Steak Kyobashi, renowned for its juicy cuts and flavorful preparations. If you're in the mood for expertly grilled skewers, Aburi Bal Fare delivers with its delicious offerings. For traditional Japanese fare, Ajiyoshi offers a warm and inviting ambiance. The Atrium at Kkr Hotel Osaka presents a sophisticated dining experience, while cafes like Ayumi Cafe and B Tanimachi are perfect for a relaxing coffee break or light snack. Whether you're seeking local specialties or international dishes, the vibrant culinary scene surrounding the hotel ensures a memorable gastronomic adventure.

Exciting Shopping Landmarks Near Hotel New Otani Osaka

Just a short distance from Hotel New Otani Osaka, a vibrant shopping scene awaits. Explore Keihan Mall and Morinomiya Q's Mall for a diverse range of retail stores, cafes, and entertainment options perfect for a day of leisure. For a more extensive shopping experience, Keihan City Mall offers a wide selection of shops and dining venues. Additionally, Kyobashi Coms Garden provides a unique blend of shopping and leisure in a stylish setting, while Jo-Terrace Osaka offers a modern waterfront shopping and dining experience. Whether you're seeking fashion, souvenirs, or a relaxing break, these nearby landmarks make shopping an exciting part of your Osaka adventure.

Luxury Meets Value: Comparing Hotel New Otani Osaka's Pricing to the City Average

Hotel New Otani Osaka offers a premium lodging experience with room prices ranging from $251 to $300 per night. This positions the hotel in the upscale segment of Osaka's accommodation market, providing guests with luxurious amenities, elegant decor, and exceptional service. While this price range is higher than the average hotel room in Osaka, which typically costs between $101 and $150, visitors can expect a more refined and comfortable stay that justifies the additional expense. For travelers seeking a blend of luxury and convenience, Hotel New Otani Osaka presents a compelling option. Its higher price point reflects the quality and exclusivity of the experience, making it ideal for those celebrating special occasions or seeking top-tier comfort. Meanwhile, budget-conscious travelers can explore more affordable options within the city, but for a truly memorable stay with superior amenities, Hotel New Otani Osaka stands out as a premier choice worth the investment.

Exceptional Stay at Hotel New Otani Osaka

Guests consistently praise Hotel New Otani Osaka for its spacious and well-maintained rooms, with many highlighting the impressive water pressure and modern amenities that enhance their comfort. The hotel’s beautiful, welcoming lobby sets a warm tone upon arrival, while the friendly and professional staff go above and beyond to ensure a memorable experience. Visitors appreciate the excellent service, including attentive assistance and good English communication, making it easy for international travelers to feel at home. The hotel’s top-tier facilities and superb dining options receive high marks, with guests noting the cleanliness and quality of the restaurants and bars. Overall, travelers describe their stay as exceptional, expressing a strong desire to return and recommending the hotel highly for its combination of comfort, service, and elegant ambiance.

Exceptional Comfort and Service at Hotel New Otani Osaka

Hotel New Otani Osaka consistently earns high praise for its outstanding overall experience, boasting an impressive overall rating of 8.8. Guests appreciate the hotel’s excellent facilities and prime location, both rated at 8.6, making it a convenient and comfortable choice for travelers exploring the vibrant city of Osaka. The hotel’s commitment to cleanliness shines through, with a remarkable rating of 9.1, ensuring guests feel refreshed and at ease during their stay. One of the standout features of Hotel New Otani Osaka is its dedicated and professional staff, who perform exceptionally well with a rating of 9.2. This high level of service enhances the overall guest experience, complemented by the hotel’s comfortable accommodations rated at 8.8. While the food and dining options receive a slightly lower score of 7.5, guests still find the overall value and amenities to be excellent, making the hotel a highly recommended choice for both leisure and business travelers seeking quality, comfort, and top-tier service in Osaka.

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Amenities and facilities

Excellent8.7

Facilities

Languages spoken
  • English
  • Japanese
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Fitness center
  • Garden
  • Gym/fitness
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Tennis court
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • A la carte in restaurant
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Full american breakfast
  • International cuisine in restaurant
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
  • Salad in restaurant
  • Soup in restaurant
  • Vending machine
  • Western breakfast
  • Western cuisine in restaurant
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Seminars
  • Shops
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Baby changing rooms
  • Baby safety gates
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids cutlery
  • Kids meal
  • Kids toothbrush
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Filming locations
  • Fire extinguisher
  • Front desk [24-hour]
  • Hotel chain
  • Non-smoking rooms
  • Pets allowed unavailable
  • Proposal spot
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Food and dining

Breakfast options
  • American
  • Continental
Restaurants on site
SAKURA 月曜定休
  • Cuisine: French
  • Menu: Buffet
鉄板焼き けやき
  • Cuisine: Steakhouse
  • Menu: Buffet
オールデイダイニング SATSUKI
  • Cuisine: European

Location

1-4-1 Shiromi, Chuo-ku, Osaka Castle & Kyobashi, Osaka, Japan, 540-8578

Excellent8.7

Location

Airports
  • Osaka International Airport (ITM)
    13.7 km 21 min drive
  • Kobe Airport (UKB)
    28.5 km 49 min drive
Public transportation
  • Osakajo Koen Train Station
    290 m 5 min walk
  • Osakajō-kōen Station
    300 m
Hospital or clinic
  • Higashiosaka Hospital
    1.5 km 11 min drive
Shopping
  • Shinsekai Ichiba
    4.9 km
Convenience store
  • Ministop
    140 m 2 min drive
Cash withdrawal
  • ATM
    240 m 4 min walk

What's nearby

Popular landmarks
  • Osaka Castle
    210 m
  • Osaka Castle Park
    800 m
  • Minami (Namba)
    3.3 km
  • Kuromon Market
    3.8 km
  • Dotonbori
    3.8 km
  • Shinsaibashi-Suji Shopping Street
    3.9 km
  • Kuchu Teien Observatory
    4.2 km
  • Tsutenkaku
    4.9 km
  • Universal Studios Japan
    9.6 km
  • Osaka Aquarium Kaiyukan
    10.3 km
Nearby landmarks
  • Osaka Aqua-Liner Yodoyabashi pier
    150 m
  • Osaka Business Park
    190 m
  • Jo-Terrace Osaka
    210 m
  • Osaka Castle
    210 m
  • Australian Consulate General
    230 m
  • Consulate General of the Republic of the Philippines
    240 m
  • OBP Enkei Hall
    260 m
  • Osakajo Koen Train Station
    290 m
  • Osakajō-kōen Station
    300 m
  • Osaka-jo Hall
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • Fitness Club (including Indoor Pool) - Only available for staying customers over 18 years old. The hotel is unable to accept customers who are not staying at our hotel.

    Fitness Club & Pool (Indoor) - Usage fee is required. Please ask detail at reception.
  • Smoking preference cannot be guaranteed as it will be allocated upon arrival based on availability.
  • The breakfast charge will be the special rate on January 1 and the 2. Kindly contact a registration desk for details upon check-in.
  • Check-in time is in accordance with your reserved plan.
  • Guests are required to present the booking confirmation and hotel voucher upon check-in.
  • The accommodation tax (charged per person per night) is not included in the room rate. Please pay it directly at the accommodation facility.
  • Children under 4 years can stay for free if using existing bed.
  • Starting from July 1, 2024, you can use the limousine bus from Kansai International Airport to our facility for 1,800 yen for adults and 900 yen for children. Tickets are sold at the front desk, but cash is not accepted. For details regarding the tickets, please refer to the official website of Kansai International Airport Limousine (advance reservations are not available).
  • 【Accommodation Tax from September 1, 2025, onwards】
    As of 1 September 2025, changed local tax regulations require guests to pay accommodation tax at various updated rates, which will be collected separately by the property during the check-in process. The tax is charged per person, per night, based on the room rate as follows:
    • For room rates from JPY 5,000 to less than JPY 15,000: JPY 200 per person, per night
    • For room rates from JPY 15,000 to less than JPY 20,000: JPY 400 per person, per night
    • For room rates of JPY 20,000 or more: JPY 500 per person, per night
  • The outdoor day pool "THE BOTANICAL POOL" will be open on July 4 and 5, July 11 to September 6, and September 12 and 13, 2026. Hours are from 9:00 AM to 5:00 PM (last entry at 4:00 PM).
    Staying guest fees: Adults JPY 5,000 per entry (JPY 6,000 on Saturdays, Sundays, national holidays, and August 8–16). Children (ages 4–12): JPY 2,000 per entry.
    Children of elementary school age and younger must be accompanied by an adult at all times.
    Check the terms and conditions on the official website.
    Admission may not be available at the requested time due to congestion.
    Entry is prohibited for individuals with tattoos (including sticker tattoos or body paint), those who are feeling unwell, or those under the influence of alcohol.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:59
  • Check-in until00:00
Getting around
  • Distance from city center2 km
  • Travel time to airport (minutes)50
  • Airport transfer fee21800 JPY
Extras
  • Daily Internet/Wi-Fi fee0 JPY
  • Breakfast charge (unless included in room price)5520 JPY
The property
  • Year property opened1986
  • Number of floors18
  • Room voltage100
  • Number of rooms 525
  • Most recent renovation2019
  • Non-smoking rooms/floorsyes
  • Number of restaurants11
  • Number of bars/lounges3
  • License Id / Local Tax ID/ Entity Name株式会社 ニュ-・オータニ
Parking
  • Daily parking fee2000 JPY

Reviews of Hotel New Otani Osaka from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.8

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 9.6
  • 10
  • 10
  • 9.2
  • 10
  • 10
  • 7.2
  • 10

Most recent

From 6,091 reviews

  • Service score 9.2 out of 10 and is a high score in Osaka
  • Cleanliness score 9.1 out of 10 and is a high score in Osaka
  • Room comfort and quality score 8.8 out of 10
  • Facilities score 8.7 out of 10 and is a high score in Osaka
  • Location score 8.7 out of 10 and is a high score in Osaka
  • Value for money score 8.7 out of 10 and is a high score in Osaka

Review summary

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Staff service at this hotel is excellent, with numerous reviewers praising their friendly approach to guests. The location is also a standout feature of the hotel, with Osaka Castle and train stations nearby. Several guests also enjoyed the beautiful view of Osaka Castle from their room. The breakfast buffet is highly rated with nationally famous quality and the rooms are spacious and comfortable for the area.

Some facilities at the hotel require extra payment, noted by a couple of reviewers.

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Service

Mentioned in 113 reviews
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91% Positive
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8% Unfavourable

Location

Mentioned in 94 reviews
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90% Positive
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9% Unfavourable

Cleanliness

Mentioned in 65 reviews
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84% Positive
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15% Unfavourable

Breakfast

Mentioned in 59 reviews
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79% Positive
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20% Unfavourable

Room view

Mentioned in 53 reviews
sentiment-positive-indicator
92% Positive
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7% Unfavourable

Room size

Mentioned in 39 reviews
sentiment-positive-indicator
94% Positive
sentiment-negative-indicator
5% Unfavourable

Room comfort

Mentioned in 32 reviews
sentiment-positive-indicator
68% Positive
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31% Unfavourable

Check in

Mentioned in 25 reviews
sentiment-positive-indicator
88% Positive
sentiment-negative-indicator
12% Unfavourable

Atmosphere

Mentioned in 14 reviews
sentiment-positive-indicator
100% Positive
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  1. 10.0Exceptional

    HAI from China
    Family with teens
    SuperiorSuite or Executive Suite Triple Non-Smoking
    Stayed 6 nights in July 2026

    “A wonderful trip.”

    The hotel environment is top-notch, the room is very spacious at 77 square meters, facing Osaka Castle's main keep. The night view of the park is beautiful every evening, and the room is incredibly quiet; you can't even hear the air conditioning. It's very close to the subway station, making it convenient to transfer to Umeda or take the Kintetsu line to Nara and Tokyo, which can be reached in 40 minutes. In the evening, going to Osaka Castle Park for fresh air is refreshing. The breakfast is quite sumptuous, with very friendly staff. It offers a complete selection including Japanese eel rice, caviar rice, and European bread. The check-in and check-out processes are very fast. I will come often in the future. This time I did not utilize the VIP service, and I didn't use the swimming pool or spa, which was a waste.

    Reviewed July 20, 2026
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    非常感谢您在众多酒店中选择入住大阪新大谷饭店。 得知您对位于客房最高层的套房内所欣赏到的大阪城天守阁绝美夜景,以及宁静舒适的室内环境感到满意,我们感到极为荣幸。此外,自然资源丰富的大阪城公园散步体验,以及前往观光、购物等地的便利交通,能为您的大阪之行提供便利,我们感到十分欣慰。 对于全日餐厅“SATSUKI”的早餐自助餐,您对人气鳗鱼饭、鲑鱼籽饭、酒店烘焙坊现烤面包等美食,以及我们员工的服务态度和高效快捷的办理入住手续给予了高度赞誉,这令全体员工深受鼓舞。承蒙厚爱,我酒店将于本年9月迎来开业40周年的里程碑。今后我们将继续升华多年来所积累的安心感与无微不至的细致服务,为您打造更加卓越的入住体验。 遗憾的是,这次您未能体验套房专属的“金钥匙服务”(Gold Key Service),期待您下次光临时务必体验,尽情享受更为奢华尊贵的酒店时光。全体员工衷心期待着您的再次光临。 口碑经理

    Responded August 01, 2026
    Hotel New Otani Osaka
  2. 10.0Exceptional

    ASUKA from Japan
    Solo traveler
    Deluxe Single Room (Town Side) (Non-smoking)
    Stayed 1 night in March 2026

    “Close to Osaka Castle”

    I visited on a spontaneous solo trip. The room was spacious and clean, and the staff were kind. The herbal tea that welcomed me right upon arrival was soothing for my tired body. I also requested morning coffee and was able to relax in my room during the morning. The night illumination of Osaka Castle was stunning, and it's close enough to pop by in the evening, which I highly recommend. (It seems the illumination lasts until 11:00 PM.)

    Reviewed March 08, 2026
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    このたびは、「気ままな一人旅」の滞在先にホテルニューオータニ大阪をお選びいただき、誠にありがとうございます。スイートおよびエグゼクティブフロアをご利用のお客様限定の「ゴールドキーサービス」によるおもてなしで、ご到着時のハーブティーや、モーニングコーヒーなどお部屋での寛ぎの時間を心ゆくまで満喫していただき、大変嬉しく存じます。また、夜間の幻想的な大阪城のライトアップもお楽しみいただけたようで何よりでございます。まもなく、大阪城公園が一年で最も華やぐ桜のシーズンが到来いたします。お部屋からのキャッスルビューはもちろんですが、次回はぜひ、ホテル最上階の「鉄板焼 けやき」や「スカイラウンジ フォーシーズンズ」へも足をお運びください。パノラマに広がる満開の桜と大阪城の競演は、まさに圧巻の風景でございます。日常を離れ、心身を整える「お帰りの場所」として、ぜひまた季節を変えてお越しくださいますよう、心よりお待ち申し上げております。 クチコミ担当マネージャー

    Responded March 11, 2026
    Hotel New Otani Osaka
  3. 9.6Exceptional

    kana from Japan
    Solo traveler
    Deluxe Room
    Stayed 1 night in April 2026

    “As expected of a five-star hotel.”

    The staff was very kind and had a pleasant demeanor. When staying on the executive floor, they brought a cocktail 🍸 to our room on the 18th floor in the evening, and in the morning, drinks were delivered to our room; also, the gym was free in the morning. Although some facilities like the sofas are a bit old, everything was clean and made a good impression. The cakes at the dinner buffet were elegantly sweet and delicious. I would like to stay there again.

    Reviewed April 20, 2026
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    このたびは、ホテルニューオータニ大阪にご宿泊賜り、誠にありがとうございました。また、 スイートルームおよびエグゼクティブフロアにご宿泊のお客様限定の特典、「ゴールドキーサービス」を存分にお楽しみいただけたようで、何よりでございます。18階「スカイラウンジ・フォーシーズンズ」でのカクテルタイムやお部屋でのウェルカムドリンク、フィットネスクラブの早朝利用など、このフロアならではの優雅で特別なひとときをお過ごしいただけたのであれば、私共にとってもこれ以上の喜びはございません。設備に関しまして、経年の点があったにもかかわらず、清掃への心優しいフォローをいただき、大変恐縮であるとともに、日々清掃に励むスタッフの大きな励みとなります。また、オールデイダイニング「SATSUKI」での週末限定のグルメビュッフェもお気に召していただけたとのこと、嬉しく存じます。 これからも皆様に愛されるホテルであり続けられるよう努めてまいりますので、またのお帰りを、心よりお待ち申し上げております。 クチコミ担当マネージャー

    Responded April 23, 2026
    Hotel New Otani Osaka
  4. 10.0Exceptional

    Ikuko from Japan
    Solo traveler
    Deluxe Single Non-Smoking
    Stayed 1 night in May 2026

    “Everything was excellent!”

    The room is luxurious and clean, with complete amenities. I especially felt it was like "finding a Buddha in hell" when I realized there was a set of cosmetics included among the amenities, as I had forgotten to bring my own. Thank you very much! It is in a great location, close to Osaka Castle, Osaka Castle Hall, and the station. However, one thing: the loungewear is too thick and too big, like it was made for foreigners.

    Reviewed May 15, 2026
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    このたびはホテルニューオータニ大阪にご宿泊賜り、誠にありがとうございます。 客室の清潔さやアメニティ、さらには大阪城、JRや地下鉄の最寄り駅へのアクセスの良さにいたるまで、ご滞在にご満足いただき、大変嬉しく拝読いたしました。特に化粧品セットが大いにお役に立てましたことは、私どもにとってもホッと安堵いたしました。一方で、お部屋着(ルームウェア)につきましてのご意見、重ねて御礼申し上げます。今回ご利用いただきましたデラックスフロアにはスイートルーム同様の二重ガーゼ素材を採用した肌触りの優しいリラックスウェアを導入いたしております。ゆったりとお寛ぎいただけるよう大きめのワンサイズとなっており、上下セパレートタイプのため、プルオーバーの上着だけをご着用いただくなどお好みに合わせてお過ごしいただけますと幸いに存じます。これからも皆さまに寄り添った快適なひとときをご提供できるよう、より一層のサービス向上に努めてまいります。またのお帰りを、心よりお待ち申し上げております。 クチコミ担当マネージャー

    Responded May 17, 2026
    Hotel New Otani Osaka
  5. 10.0Exceptional

    Yoshimasa from Japan
    Couple
    Superior Double Non Smoking Castle View
    Stayed 1 night in February 2026

    “It was wonderful.”

    I arrived earlier than scheduled, but they showed me to a room that was larger than my reservation. The windows are very large, and I am impressed. The room service was also good. The television in the room introduced a discounted plan for guests only, so you would miss out if you don’t check it out! All the breakfast items were of high quality. The black wagyu beef curry 🍛 was especially delicious 😊. I highly recommend it. Thank you for your hospitality.

    Reviewed February 26, 2026
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    このたびはホテルニューオータニ大阪にご宿泊賜り、満点の評価を頂戴し、誠にありがとうございました。お部屋の開放的な窓からの景色や、ルームサービスでのひとときをご満喫いただき、また、「オールデイダイニング SATSUKI 」朝食ビュッフェの人気メニュー筆頭「黒毛和牛カレー」をお気に召していただけて大変光栄です。客室テレビ内のお得な情報についても、他のお客様へのご紹介、重ねて御礼申し上げます。今後もより一層のサービス向上に努めてまいりますので、次回のお帰りを、心よりお待ち申し上げております。 クチコミ担当マネージャー

    Responded February 27, 2026
    Hotel New Otani Osaka
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